Wiley's Walk

Disability takes countless forms and affects millions of people worldwide. For Quinn, a young woman with cerebral palsy (CP), each day brings its own set of challenges. Her experience illustrates just one way in which disability can shape daily life, both in visible and invisible ways.

Quinn uses walking poles to help her get around, but others rely on different mobility aids like wheelchairs or canes. Everyday tasks that most people take for granted—such as buttoning a shirt or walking down the street—can require additional time and effort. For many, symptoms can fluctuate unpredictably, making each day different from the last.

Unpredictability and Perceptions: The Complexity of Disability

Disabilities can vary significantly, even among individuals with the same diagnosis. Conditions like CP or multiple sclerosis often come with an element of unpredictability, which complicates how others perceive those affected (Shapiro, 1994; Yoder et al., 2010). For instance, people may expect consistency from Quinn, but her body doesn’t follow a fixed routine.

Some mornings, Quinn’s symptoms feel manageable, and she can move through her day with relative ease. By evening, however, even the simplest tasks can become overwhelming. What begins as a smooth walk might soon lead to muscle tightness and fatigue. As the strain builds, she’s often forced to slow down, conserve her energy, or take a break to rest.

While Quinn might only need a brief pause, others with similar conditions may experience entirely different challenges, as their limitations can fluctuate in unpredictable ways.

Challenging Assumptions: The Impact of Social Biases

After a long day at work, Quinn returns home—her body exhausted but her mind still sharp and alert. She sets her walking poles aside and begins scrolling through her emails. A job listing catches her attention, perfectly aligned with her skills. Yet, as her finger hovers over the “apply” button, she hesitates, recalling her last interview and the assumptions that accompanied it.

The interviewer had glanced at her walking poles—not for long, but long enough to remind Quinn of the assumptions people often make about her abilities. These assumptions, often based on nothing more than her visible disability (Fleischer & Zames, 1990).

Research continues to reveal implicit bias against people with disabilities in hiring processes. Studies show that employers often assess candidates based on an idealized image of a worker—typically someone without a disability—resulting in exclusionary decisions driven by social biases rather than the candidates’ skills (Yoder et al., 2010).

Barriers in Physical Spaces: Navigating a World Not Designed for All

Societal assumptions are just one of the many obstacles Quinn and others with disabilities encounter. Beyond these biases, the built environment—the physical spaces people navigate daily—adds another layer of difficulty.

While accessibility laws have led to improvements in many public areas, too often, some spaces still feel like afterthoughts. Narrow doorways, steep ramps, and uneven sidewalks can quickly turn routine outings into frustrating or even hazardous tasks.

Even with legal progress, physical barriers remain widespread for those who rely on mobility aids. For Quinn, this means constantly adjusting to her surroundings. Although her walking poles grant her mobility, they can’t overcome environments that weren’t designed with her needs—or the needs of others with disabilities—in mind.

Yet physical spaces are only part of the challenge. The digital world, often assumed to be more accessible, presents its own obstacles.

Digital Barriers: The Accessibility Gap in Technology

When Quinn clicks on the job listing, her excitement quickly turns to frustration. The site’s small text and cluttered layout do not work with her screen reader. What should have been a simple task—applying for a job—becomes another hurdle.

Digital accessibility remains a significant challenge for people with disabilities. In fact, a 2021 study found that 98% of the top one million websites failed to meet accessibility standards for screen readers and other assistive technologies (WebAIM, 2021). Websites that lack proper design for such technology create unnecessary barriers (U.S. Department of Justice, 2022; Williamson, 2019).

This issue reflects a broader trend across multiple sectors, where many organizations still fail to prioritize inclusive design in digital spaces. The consequences of overlooking accessibility extend beyond technology and touch every facet of life, including essential services like healthcare.

Systemic Barriers in Healthcare: Accessing Essential Services

Even in healthcare—where the primary focus should be care and support—Quinn faces significant obstacles. Routine medical appointments can quickly become frustrating when exam tables are too high or when equipment isn’t designed to accommodate her mobility needs.

Quinn’s experience is not unique. Many people with disabilities encounter similar challenges in healthcare settings. These systemic barriers make it difficult to access proper care, often resulting in worse health outcomes for individuals with disabilities (Iezzoni et al., 2021).

Universal Design: Creating Spaces for All Abilities

Quinn’s obstacles are not predetermined (fixed or set in advance). They stem from environments that fail to account for diverse needs. Universal design offers a proactive solution by creating spaces that work for everyone.

Features like ramps and wide doorways benefit more than just wheelchair users—they also help parents with strollers, delivery workers with carts, and individuals with temporary injuries. By making spaces accessible to all, these inclusive design elements improve both usability and convenience for a wide range of people (Steinfeld & Maisel, 2012; Williamson, 2019).

However, physical design alone isn’t enough. True inclusion requires a broader approach. The need for accessible environments extends beyond buildings and into workplaces. A 2021 review of employment structures emphasized that many companies still fail to provide the social and technical support systems necessary for employees with disabilities to succeed (Yoder et al., 2010). For lasting change, inclusive design must be woven into every aspect of life, from physical spaces to workplace culture.

To drive lasting change, inclusive design must be integrated into every facet of society, from physical infrastructure to workplace culture and beyond.

Conclusion: Rethinking Accessibility for Greater Equity

Quinn’s experiences are not isolated; they reflect the broader reality faced by millions of individuals with disabilities who navigate environments that often fail to meet their needs. These challenges—whether physical, social, or digital—stem from systems that overlook the diversity of people’s needs.

True accessibility goes beyond simply meeting legal requirements. It is about designing spaces, technologies, and fostering attitudes that prioritize inclusion from the outset. This requires addressing societal assumptions and biases that limit opportunities for people with disabilities.

Breaking down these barriers calls for innovation, policy reform, and increased awareness of the need for inclusion. Can meaningful progress be made if accessibility continues to be an afterthought? Achieving genuine inclusion requires making accessibility a core principle in the design of communities and environments. The responsibility for creating this shift is shared by all.

References

• Fleischer, D. Z., & Zames, F. (2005). Disability rights: The overlooked civil rights issue. Disability Studies Quarterly, 25(4). https://www.dsq-sds.org/index.php/dsq/article/view/629/806
• Shapiro, J. P. (1994). No pity: People with disabilities forging a new civil rights movement. Times Books.
• Steinfeld, E., & Maisel, J. (2012). Universal design: Creating inclusive environments. Wiley.
• U.S. Department of Justice. (2022). Guidance on web accessibility and the ADA. https://www.ada.gov/resources/web-guidance/
• WebAIM. (2021). The WebAIM Million: An annual accessibility analysis of the top 1,000,000 home pages. https://webaim.org/projects/million/
• Williamson, B. (2019). Accessible America: A history of disability and design. Bloomsbury Publishing.
• Yoder, D. N., Braddock, E. J., & Cavenagh, J. P. (2010). Disability in America. Polity Press.

Conversations about inclusion, especially in the workplace during events like National Disability Employment Awareness Month (NDEAM), offer important foundations for meaningful change. However, to create a lasting impact, these discussions must extend beyond the limited time frames of NDEAM. True progress requires integrating inclusion into everyday practices.

It’s not simply about recognizing diversity during key events—it is about creating environments that support everyone, every day. When inclusion is fully integrated into the workplace, it fosters a sense of belonging that goes beyond symbolic gestures. It leads to meaningful and lasting change for all employees, creating a culture that values and respects each individual’s contribution.

Rethinking Accommodations with Universal Design

In many workplaces, accommodations for employees with disabilities are still treated as “special provisions.” This perspective can unintentionally suggest a separation between employees with disabilities and their peers. A more inclusive approach involves adopting Universal Design, which focuses on creating environments which are accessible to everyone from the start, eliminating the need for individual adaptations. This shift promotes inclusive principles and a sense of belonging for all employees.

Examples of Universal Design in action include:

• Adjustable workstations: These allow employees to modify desks for different needs, whether seated, standing, or using mobility aids.
• Accessible technology: Software with built-in accessibility features like screen readers or voice recognition ensures everyone can engage with workplace tools (Guffey et al., 2021).
• Clear signage and navigation: Workplaces with easy-to-read signage and accessible pathways enable independent navigation for all employees.

As Wiley’s Walk highlights, inclusion goes beyond meeting legal requirements. It’s about fostering environments where people feel genuinely respected and empowered in their roles (Wiley’s Walk, 2024).

Technology’s Role in Driving Workplace Accessibility

Technology can play a transformative role in enhancing accessibility. However, it must be thoughtfully integrated in workplace settings to ensure that it benefits all employees. For instance, assistive tools like screen readers are invaluable to employees with visual impairments but are only effective if the company’s digital platforms are compatible. According to the World Health Organization (2022), the under use of assistive technology, often due to cost or poor integration, highlights the need for more accessible and intuitive tools.

By prioritizing Universal Design in technology, companies can ensure that all employees, regardless of their abilities, can engage fully with workplace systems (Jaeger, 2011).

Addressing Intersectional Challenges

Disability often intersects with other aspects of identity, such as race and gender, leading to compounded challenges. Research indicates that individuals with disabilities from marginalized racial groups, such as Black and Latinx communities, experience higher unemployment rates (National Disability Institute, 2023). To address these barriers, businesses should develop policies that acknowledge and accommodate these diverse experiences.

One effective strategy is to create mentorship programs tailored to underrepresented groups. By connecting employees from diverse backgrounds with mentors who understand their challenges, businesses can foster a culture of belonging that goes beyond accommodations.

Leadership and Long-Term Cultural Change

Sustainable inclusion, meaning inclusion that is long-lasting and meaningful, starts with strong leadership. When leadership teams reflect the diversity of the workforce, it shows that inclusion is a key value for the organization. Research by Schur et al. (2009) (Schur et al., 2009; Munsell et al., 2024) found that having diverse leadership not only improves representation but also enhances overall performance and encourages innovation.

Creating a truly inclusive environment requires more than just hiring diverse leaders—it involves fostering a culture of continuous learning, accountability, and action. When leaders prioritize inclusion in recruitment, mentorship, and professional development, they build workplaces where all employees feel valued and supported.

Sustaining Inclusion Year-Round

As businesses reflect on the impact of NDEAM, it is essential to ensure that inclusion remains a year-round priority. This can be achieved through regular training, establishing employee resource groups, and creating accessible physical and digital work spaces.

As Wiley’s Walk emphasizes, inclusion must be seen as an ongoing journey, not just a one-month initiative. By embedding inclusive practices into everyday operations, businesses can create environments where all employees feel respected, valued, and empowered (Wiley’s Walk, 2024).

In the end, true inclusion is about more than legal compliance or hitting diversity quotas. It’s about building workplaces where everyone has the tools, respect, and support they need to succeed. With strong leadership, intentional design, and the right technology, companies can create a culture where diversity is not just celebrated during certain months but embraced every day.

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References

• Cavanagh, J., Bartram, T., Meacham, H., Bigby, C., Oakman, J., & Fossey, E. (2021). Supporting workers with disabilities: A scoping review of the role of human resource management in contemporary organisations. Asia Pacific Journal of Human Resources, 55(1), 6–
• Guffey, M. E., Loewy, D., & Almonte, R. (2021). Business communication: Process and product (10th ed.). Cengage Learning.
• Jaeger, P. T. (2011). Disability and the Internet: Confronting a digital divide. Lynne Rienner Publishers.
• Munsell, E. G. S., Kudla, A., Su, H., Wong, J., Crown, D., Capraro, P., Trierweiler, R., Park, M., & Heinemann, A. W. (2024). Employers’ perceptions of challenges and strategies in hiring, retaining, and promoting employees with physical disabilities. Rehabilitation Counseling Bulletin, 67(3), 177–189. https://doi.org/10.1177/00343552221130304
• National Disability Institute. (2023). Intersectionality of race and disability: Economic disparities in employment. Retrieved from https://www.nationaldisabilityinstitute.org
• Schur, L., Kruse, D., & Blasi, J. (2009). Is disability disabling in all workplaces? Workplace disparities and corporate culture. Industrial Relations: A Journal of Economy and Society, 48(3), 381-410. https://doi.org/10.1111/j.1468-232X.2009.00565.x
• World Health Organization. (2022). Global report on assistive technology. Retrieved from https://www.who.int
• Wiley’s Walk. (2024). From access to belonging. Retrieved from https://wileyswalk.com

National Disability Employment Awareness Month (NDEAM) is more than just a date on the calendar; it is an opportunity to rethink how workplaces can truly welcome and support everyone.

Every October, NDEAM encourages organizations, employees, and communities to reflect on the barriers that people with disabilities face in the workforce. The goal isn’t just to raise awareness; it is to inspire meaningful actions that create lasting change, helping to ensure that everyone feels included and valued.

The Origins and Purpose of NDEAM

NDEAM, established by the U.S. Congress in 1988, shines a light on the employment needs and contributions of people with disabilities. However, its roots date back to 1945, when “National Employ the Physically Handicapped Week” was introduced to help World War II veterans who returned home with disabilities find meaningful work. Over the decades, this recognition evolved to reflect the broad range of challenges and contributions of all people with disabilities, culminating in a month-long observance that focuses on sustainable advocacy (U.S. Department of Labor, 2022).

NDEAM has a clear purpose: to raise awareness about the skills and value people with disabilities bring to the workforce, to dispel misconceptions, and to encourage more inclusive hiring practices. At its core, it is about ensuring that people with disabilities have equal access to meaningful work that fosters independence and a sense of belonging.

Why Employment Matters for People with Disabilities

Work is about more than earning a paycheck—it’s about purpose and autonomy. For individuals with disabilities, employment offers a sense of belonging and autonomy. Autonomy, or the ability to make one’s own choices and live independently, is deeply tied to the ability to work. For people with disabilities, securing meaningful employment provides an important avenue to express that independence.

Barriers such as outdated policies, unconscious biases, and a lack of accessibility can continue to impact employment opportunities for people with disabilities (Schur et al., 2021). These challenges, whether related to insufficient accommodations, inaccessible environments, or prevailing stereotypes, may limit individuals’ ability to fully engage and succeed in their professional roles. Reducing these barriers is an important step toward fostering more inclusive work environments.

When people with disabilities have the same access to job opportunities, it benefits everyone. Not only do people with disabilities experience increased fulfillment and autonomy, but workplaces also become more innovative. Diverse teams bring unique perspectives and solutions that drive creativity and progress.

The Role of NDEAM in Driving Change

Each year, NDEAM encourages organizations to take a closer look at how inclusive their work environments really are. Many use this time to reflect on their practices and explore ways to enhance accessibility—whether through flexible work arrangements, the adoption of assistive technologies, or improvements to the physical work spaces. The goal is to remove unnecessary barriers (Bruyère et al., 2020).

Some companies go further, using NDEAM as a launching pad for new diversity initiatives. Programs like Microsoft’s hiring efforts for neurodivergent employees illustrate that inclusion goes beyond legal requirements. It is about creating environments where everyone is empowered to contribute their best work.

The Pros and Cons of NDEAM

Having a dedicated month like NDEAM offers various benefits. It helps increase awareness, encourages meaningful discussions, and prompts businesses to review their hiring practices. For some organizations, NDEAM acts as a catalyst for change, initiating reflection and inspiring new initiatives that may not have been previously prioritized. It also provides an opportunity to share success stories, potentially motivating others to adopt similar practices.

However, NDEAM has its challenges. One of the risks is performative activism, where companies make visible but superficial gestures—such as posting on social media or hosting one-off events—without making lasting changes. Sometimes, disability awareness can be framed as a branding opportunity rather than a genuine commitment to inclusion.

There is also the potential downside of relying too heavily on NDEAM as a once-a-year effort. If inclusion efforts fade after October, the impact is limited. Real progress happens when inclusion is prioritized year-round.

Moving Beyond One-Time Awareness

The challenge with awareness months like NDEAM is making sure they lead to long-term change. Social media posts and single events might help raise visibility, but they don’t necessarily lead to a culture of inclusion. Progress requires a sustained commitment to embedding inclusive practices into the daily operations of a company. Ensuring that inclusion is woven into the organizational culture—not just as a box to tick during October—is key.

The Path to Continuous Inclusion

For inclusion to become a lasting reality, companies need to focus on strategies like Universal Design—creating workplaces that are accessible from the ground up, so that constant accommodations aren’t needed. When accessibility is built in from the start, everyone benefits (Story et al., 2020).

Ongoing education is also critical. Providing regular training for employees and managers helps foster a culture where inclusion is not only valued but practiced daily. Teaching staff about disability rights, the importance of accommodations, and how to cultivate an inclusive environment ensures that every employee feels supported.

Policy and Advocacy

While NDEAM raises awareness, policy changes are equally important in addressing broader systemic issues. Stronger disability employment laws at the state and national levels can help promote inclusive practices and protect the rights of workers with disabilities. Advocacy for these changes ensures that inclusion becomes a priority (U.S. Department of Labor, 2022).

Conclusion: From Awareness to Action

NDEAM serves as a reminder of the importance of inclusion, but the real work extends beyond the month of October. Creating truly inclusive workplaces requires ongoing effort—from incorporating Universal Design to providing education and advocating for stronger policies. While NDEAM sparks reflection and action, how can organizations ensure inclusion becomes part of their daily operations, rather than just a seasonal focus?

Ensuring Inclusion Becomes a part of daily workforce culture

1. Create an Inclusion Task Force – Designating a team that includes people with disabilities to regularly review policies and practices ensures that inclusion remains at the forefront all year long.
2. Implement Universal Design – Designing workplaces, both physical and digital, that are accessible from the start makes inclusion seamless. This removes the need for constant accommodations and ensures that the workplace supports all employees (Story et al., 2020).
3. Continuous Training and Education – Offering ongoing training sessions about disability rights, accommodations, and inclusive practices builds a culture of understanding and acceptance.
4. Gather Feedback – Seeking feedback from employees with disabilities helps organizations better understand their experiences and continuously improve inclusion efforts.

Final Thoughts

NDEAM is a valuable time to reflect on the importance of disability inclusion, but its real impact comes from the actions that follow. By incorporating inclusive practices like Universal Design, ongoing training, and continuous feedback into daily operations, organizations can make inclusion a priority year-round. Building spaces where everyone feels supported and respected isn’t just about checking a box during October—it’s about creating a workplace where every voice matters, every day.

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References

• Bruyère, S. M., von Schrader, S., Coduti, W. A., & Bjelland, M. J. (2020). Disability and employer practices: Research across the disciplines. Rehabilitation Research, Policy, and Education, 34(1), 11-26.
• Burke, J., Bezyak, J., Fraser, R. T., Pete, J., Ditchman, N., & Chan, F. (2021). Employers’ attitudes towards hiring and retaining people with disabilities: A review of the literature. The Australian Journal of Rehabilitation Counseling, 27(2), 60-76.
• Erickson, W., von Schrader, S., & Bruyère, S. (2022). Disability disclosure and workplace accommodations among people with disabilities. Disability and Health Journal, 15(1), 100889.
• Kraus, L., Lauer, E., Coleman, R., & Houtenville, A. (2018). 2018 Disability statistics annual report. University of New Hampshire Institute on Disability.
• Schur, L., Nishii, L. H., Adya, M., Kruse, D., Bruyère, S. M., & Blanck, P. (2021). Accommodating employees with and without disabilities. Human Resource Management, 60(3), 315-328.
• Story, M. F., Mueller, J. L., & Mace, R. L. (2020). Universal design: Creating inclusive environments. John Wiley & Sons.
• U.S. Department of Labor. (2022). National Disability Employment Awareness Month. Retrieved from https://www.dol.gov

Accessibility often brings to mind visible features like ramps, elevators, and reserved parking spaces, but these are just a small part of the larger picture. True accessibility goes beyond the physical, addressing both visible and invisible barriers that affect how people navigate both physical and digital spaces. Issues like inaccessible websites or services that overlook disability needs can create significant, yet hidden, challenges (Oliver, 2013; Goggin & Newell, 2003).

This article explores these complexities, questioning conventional perceptions of disability and highlighting the need for inclusive design across all sectors. True accessibility demands a proactive approach that eliminates barriers, allowing everyone to participate fully without unnecessary restrictions.

Reevaluating How Disability is Perceived

The conversation around accessibility needs to start with how disability is perceived. Too often, assumptions are made about what people with disabilities can or cannot do. These assumptions, in turn, influence how spaces are designed.

For example, there is a common belief that individuals with disabilities often require assistance or receive praise for managing daily tasks (Shakespeare, 2013). However, these attitudes can sometimes be more limiting than supportive. The issue is typically not the person’s abilities, but how the environment imposes unnecessary restrictions.

Consider someone who uses a wheelchair. Their mobility isn’t the limiting factor; rather, it is the lack of ramps or elevators that restricts their access to spaces (Shakespeare, 2013). In these cases, the problem isn’t the individual, but the environment that needs change.

Rethinking accessibility means shifting the focus away from personal limitations and toward removing environmental barriers. This creates spaces where everyone can fully participate.

The Digital Divide: How Technology Falls Behind

Just as physical spaces can be inaccessible, digital spaces can also create significant barriers. With so much of work, education, and social connections happening online, making digital environments accessible is just as critical as addressing physical accessibility.

Many digital platforms still fall short in terms of accessibility. Websites without screen reader compatibility, videos lacking captions, and navigation systems that require a mouse are just a few examples.

These invisible barriers can significantly limit access for individuals with disabilities (Jaeger 2011; Goggin & Newell, 2003). Simple design choices can create unnecessary obstacles, preventing equal participation in digital spaces.

The World Wide Web Consortium (W3C) emphasizes the critical need to incorporate digital accessibility right from the beginning of the design process. Taking this proactive approach is essential, as retrofitting accessibility features later often leads to inadequate solutions.

The COVID-19 pandemic brought this issue to light, revealing significant gaps in online services. For example, many websites fail to comply with Web Content Accessibility Guidelines (WCAG), making navigation difficult for users with visual impairments.

Video content on platforms like YouTube often lacks captions or transcripts, leaving individuals who are deaf or hard of hearing unable to engage fully. Additionally, online forms frequently lack proper labels for fields, creating challenges for screen reader users.

Mobile applications are another area of concern; many are not optimized for accessibility, making it difficult for users with disabilities to use features like voice commands or touch controls effectively. During the pandemic, virtual communication tools were adopted without ensuring accessibility, resulting in barriers for users who rely on sign language interpretation or need features tailored for cognitive disabilities.

Educational platforms also fell short, with many failing to provide accessible content, leading to significant learning gaps during remote schooling. The lack of customization options in some online services prevents users from adjusting text size or colors for improved readability.

Finally, ineffective customer support channels, such as chatbots that do not assist individuals with various disabilities or phone support lacking options for those who cannot communicate verbally, further illustrate the accessibility shortcomings. Some may argue that developing accessible digital experiences from the outset can be costly or time-consuming. However, the benefits far outweigh these challenges.

Inclusive design not only fosters innovation but also enhances user satisfaction across the board, ultimately leading to more efficient and user-friendly solutions for everyone. The cost savings associated with avoiding retrofits and improving user accessibility over time can make that initial investment truly worthwhile.

Physical Spaces: Looking Beyond the Obvious

Physical accessibility, though more visible than digital barriers, still needs careful thought. Ramps and elevators are important, but they are only one part of a bigger picture. For example, a bus with a wheelchair lift might still create challenges for visually impaired passengers if the app providing route information isn’t compatible with screen readers (Pineda, 2024).

Similarly, a park with paved paths for wheelchair users may seem accessible at first glance. However, if the playground equipment isn’t designed for children with disabilities, the area remains only partially inclusive (Oliver, 2013). True accessibility in public spaces goes beyond surface-level features. It involves ensuring that every aspect of the experience is usable by everyone.

Achieving true inclusion requires attention to both visible and subtle details. It is important to understand how these factors affect individuals’ interactions with their environments. Making public spaces fully accessible means going beyond surface-level features to ensure that every aspect of the experience is usable for everyone (Jaeger, 2011).

Redefining Disability: A Social Model Approach

At the core of accessibility is the social model of disability, which reshapes the view of limitations. Instead of seeing disability as a personal deficiency, the model highlights how environments often create barriers. In this framework, disability is not something a person “has”; it results from spaces and systems that don’t accommodate everyone (Shakespeare, 2013; Oliver, 2013).

This shift in perspective is key to fostering true inclusion. Rather than placing the burden on individuals to navigate inaccessible environments, the social model advocates for proactively designing spaces and systems that anticipate and accommodate diverse needs from the start.

Healthcare: An Overlooked Barrier

One area where accessibility continues to lag is healthcare. While many hospitals and clinics provide basic accommodations such as ramps and accessible restrooms, significant barriers still remain.

Communication is a particularly major obstacle. For instance, many healthcare facilities often lack sign language interpreters. This shortfall hinders deaf or hard-of-hearing patients from fully understanding their medical care (Iezzoni & O’Day, 2020).

Additionally, healthcare providers are frequently unprepared to treat patients with various disabilities, which can lead to longer wait times, poorer health outcomes, and even misdiagnoses.

True accessibility in healthcare requires more than just physical accommodations—it demands a fundamental shift in how care is delivered, ensuring that all patients, regardless of their abilities, receive the same quality of care (Iezzoni & O’Day, 2006).

The most effective way to ensure accessibility—whether in healthcare, public spaces, or digital platforms—is not to retrofit solutions after barriers emerge. Instead, inclusive design principles should be embedded from the outset (Imrie & Hall, 2001).

Practical Examples of Inclusive Design

A prime example of successful inclusive design is the Apple iPhone. From the start, the iPhone was built with accessibility in mind, featuring tools like VoiceOver for screen readers and adjustable text sizes. The Apple Watch follows this same philosophy, offering features such as haptic feedback, customizable displays, and auditory notifications. (Apple, 2024)

In this context, “haptic” refers to the use of tactile feedback to enhance user interaction. Haptic feedback provides physical sensations, such as vibrations or taps, that inform users about notifications, alerts, or other interactions without relying solely on visual or auditory cues.

Additionally, customizable displays allow users to adjust the interface to their preferences, while auditory cues provide essential information through sound. These features are particularly beneficial for individuals with visual impairments, as they enable the receipt of information through touch and sound, thereby fostering a more inclusive user experience. (Apple, 2024; Goggin & Newell, 2003; Oliver, 2013)

These devices don’t just cater to users with disabilities—they create a better experience for all. By integrating accessibility into the design from the beginning, Apple has ensured that its products are functional, innovative, and usable for people of all abilities.

Addressing Counterarguments

Some critics contend that inclusive design requires substantial resources or specialized expertise, which many smaller organizations may not possess. However, the long-term advantages of inclusive design—such as enhanced customer satisfaction, broader market reach, and reduced need for costly retrofits—far outweigh the initial investment.

Numerous resources are available to assist organizations in creating accessible products and environments. For example, the W3C provides extensive guidance, making the process of developing accessible digital platforms more achievable than it may appear at first glance (World Wide Web Consortium, 2021).

Moving Toward True Inclusion

Achieving true accessibility requires a thoughtful approach that addresses both visible and invisible barriers in various environments. The focus should shift from individual limitations to the systemic changes needed to create truly inclusive spaces. Whether in healthcare, digital platforms, or public areas, prioritizing inclusive design is essential for ensuring that everyone can participate fully.

Investing in inclusive design fosters innovation and enhances user satisfaction while supporting community connections. By integrating accessibility into the design process from the outset, barriers that hinder engagement can be effectively removed. This approach is crucial for creating a future where all individuals, regardless of ability, can engage meaningfully.

Ultimately, achieving genuine inclusion involves a commitment to thoughtful action. Rethinking accessibility can lead to environments that accommodate diverse needs and promote participation. These efforts contribute to a more accessible society, ensuring that all individuals have the opportunity to engage in various settings.

Reference List

• Apple. (2024). Apple unveils visual, sound, and haptic accessibility features. Retrieved from https://www.apple.com/newsroom/2024/05/apple-unveils-visual-sound-and-haptic-accessibility-features/
• Goggin, G., & Newell, C. (2003). Digital Disability: The Social Construction of Disability in New Media. Rowman & Littlefield Publishers.
• Iezzoni LI, O’Day BL. More than ramps: a guide to improving health care quality and access for people with disabilities. New York: Oxford University Press, 2006
• Imrie, R., & Hall, P. (2001). Inclusive Design: Designing and Developing Accessible Environments. Routledge.
• Jaeger, P. T. (2011). Disability and the Internet: Confronting a digital divide. Lynne Rienner Publishers.
• Oliver, M. (2013). The social model of disability: Thirty years on. Disability & Society, 28(7), 1024-1026. https://doi.org/10.1080/09687599.2013.818773
• Pineda, V. S. (2024). Inclusion and belonging in cities of tomorrow: Governance and access by design. Palgrave Macmillan. https://doi.org/10.1007/978-981-99-3856-8
• Shakespeare, T. (2013). Disability Rights and Wrongs Revisited. Routledge.
• World Wide Web Consortium. (2021). Web accessibility standards and guidelines. Retrieved from https://www.w3.org

When accessibility in public spaces is considered, features like ramps, elevators, and wider doorways often come to mind. While these modifications are crucial, they represent only a portion of the broader challenges encountered by individuals like Leena, who live with chronic pain, invisible disabilities, or limited stamina.

True accessibility requires a comprehensive approach, addressing not only physical needs but also emotional and psychological barriers that hinder full participation in public life (Allen & McCarthy, 2018).

The Hidden Burden of Chronic Pain in Public Spaces

Leena knows these challenges intimately. As she enters the museum, the cool air provides a brief moment of relief, but her focus shifts to the path ahead. Her cane taps against the polished floor, a rhythmic reminder of the distance she must carefully manage. What should be a leisurely visit feels like an exercise in endurance.

Each step brings a calculation: how far can she walk before her body demands a break? Although the museum offers ramps and elevators, these features barely ease the discomfort that persists in her body. Scattered benches provide some relief, but their scarcity forces her to meticulously plan her movements.

These subtle barriers transform a simple outing into a test of endurance (Allen & McCarthy, 2018). For Leena and others with similar conditions or disabilities, moving through public spaces can be far more challenging than it appears to those who don’t experience chronic pain.

Challenging Assumptions About Disability and Assistance

Physical discomfort is only part of the equation. As Leena nears an exhibit, a staff member approaches her with a warm smile. “Do you need any help?” they ask. While well-meaning, the gesture carries an unspoken assumption: Leena’s cane suggests that she requires assistance.

Leena politely declines, as she often does. It is not the offer itself that bothers her, but the automatic presumption that a visible disability equates to needing help. These moments of unsolicited assistance, while often well-meaning, gradually erode her sense of independence. Each offer, though intended to help, subtly undermines her ability to navigate spaces on her own terms. Over time, these repeated interactions can make her feel less in control of her own experience.

Navigating public spaces can be challenging, especially when assumptions about needing help are made, as they may unintentionally reinforce stereotypes about disability (Forber-Pratt et al., 2019). Fostering a supportive environment includes respecting an individual’s choice in deciding when or if they need assistance. Offering help when it’s requested allows people to navigate spaces according to their own preferences.

Navigating the Emotional Weight of Unwanted Attention

As Leena continues through the museum, the exhibits start to blur as she becomes more aware of the quiet, lingering glances from passersby. Some looks stem from concern, others from curiosity, but the impact is the same. Over time, these subtle observations—whether in the form of glances, whispers, or unsolicited help—create an emotional burden that can be just as draining as physical pain (McDonald & Keys, 2018).

Inaccessible environments are not limited to physical barriers like missing ramps or elevators—they also include the emotional experiences individuals must navigate. These small, everyday encounters can sometimes leave people like Leena feeling unsettled or out of place (Hansen & Philo, 2007). Achieving meaningful accessibility involves considering both physical barriers and the emotional challenges that accompany them.

Expanding the Definition of Accessibility

Leena’s story exposes a gap in how public spaces approach accessibility. Ramps and elevators, while necessary, do not always meet the diverse needs of those with invisible disabilities, chronic conditions, or limited stamina. True accessibility requires more than legal compliance; it demands the creation of spaces that adapt to various limitations (Imrie, 2014).

Implementing practical solutions is essential for creating more inclusive environments. For instance, increasing seating capacity and ensuring that pathways remain unobstructed can significantly enhance accessibility. Additionally, training staff to offer assistance only when requested respects individuals’ autonomy and promotes independence. Accessibility should empower people to navigate spaces confidently and independently. It is important that they do not face the additional burden of unwanted attention or assumptions about their abilities.

Designing Public Spaces for Independence and Comfort

To achieve genuine inclusion, public spaces must move beyond simply checking boxes for legal compliance. True accessibility means designing environments with intention, enabling everyone to engage fully and comfortably, free from obstacles.

Inclusive design acknowledges that there is no one-size-fits-all solution. Recognizing the diverse needs of individuals, whether their disabilities are visible or invisible, is essential. Simply meeting basic accessibility standards does not ensure full inclusion. Expanding the understanding of accessibility is necessary to create environments where people feel genuinely welcomed, not just accommodated.

Re-imagining Public Spaces for a Future of Full Inclusion

Leena’s experience highlights the challenges faced by many people with chronic pain, invisible disabilities, or limited stamina. Places like museums, parks, and transportation hubs are often designed for individuals who can move quickly and sustain longer periods of activity.

These spaces assume that everyone can navigate them effortlessly. However, not everyone uses public areas in the same way. Accessibility must consider and adapt to these different needs to ensure everyone can move through spaces comfortably.

Practical Solutions for True Inclusion

Simple adjustments can have a profound impact. More seating throughout public spaces would allow individuals who need frequent breaks to enjoy their visit without the added stress of constantly searching for a bench. These resting spots should be easily accessible and strategically placed to ensure ease and comfort.

Clear, unobstructed pathways also make a difference. Cluttered walkways, poorly marked routes, or unexpected obstacles are frustrating for anyone but can be particularly taxing for those like Leena (Imrie, 2014). Ensuring public spaces are easy to navigate, free of unnecessary challenges, creates a more welcoming environment.

Proper staff training is just as important. Employees need to learn how to offer help respectfully, either when it’s necessary or when someone asks for it directly. Training staff to handle situations with care and respect promotes an environment where individuals feel confident to make their own decisions about their needs (Forber-Pratt et al., 2019).

True accessibility extends beyond physical layouts; it is about creating environments that are welcoming and inclusive for all. This requires empathy at the core of design. Recognizing that not all disabilities are visible, and that emotional barriers are as real as physical ones, fosters spaces where everyone feels comfortable and understood (McDonald & Keys, 2018).

The creation of accessible public spaces does not end once minimum requirements are met. It is an ongoing commitment, requiring constant evaluation, reflection, and adaptation.

Conclusion: Building Truly Inclusive Spaces

Leena’s story demonstrates that accessibility is a dynamic and multifaceted concept. Effective accessibility design accommodates a wide range of experiences, ensuring everyone can engage fully and comfortably. Public spaces must transcend basic features like ramps and elevators. This involves addressing visible disabilities and supporting those with chronic conditions, invisible disabilities, and limited stamina.

Achieving true inclusion requires intentional design, continuous reflection, and genuine empathy. By expanding the definition of accessibility, public spaces can become environments where everyone feels welcome and empowered. This means creating spaces that not only meet physical needs but also consider the emotional and psychological barriers individuals may face.

What steps can be taken to re-imagine public spaces for greater comfort and independence? Creating environments that respect and accommodate the diverse needs of all individuals is vital for ensuring true inclusion for everyone.

References

• Allen, D., & McCarthy, J. (2018). Chronic pain and the built environment: Designing for the invisible. Disability Studies Quarterly, 38(2). https://doi.org/10.18061/dsq.v38i2.6297
• Forber-Pratt, A. J., Mueller, C. O., & Andrews, E. E. (2019). Disability identity development model: Voices from the ADA generation. Disability and Health Journal, 12(1), 61–70. https://doi.org/10.1016/j.dhjo.2018.09.004
• Hansen, N., & Philo, C. (2007). The normality of doing things differently: Bodies, spaces, and disability geography. Social & Cultural Geography, 8(4), 495–514. https://doi.org/10.1080/14649360701633239
• Imrie, R. (2014). Disability, space, architecture: A reader. Routledge.
• McDonald, K. E., & Keys, C. B. (2018). Balancing accessibility: Examining inclusion for people with multiple disabilities in public environments. Journal of Disability Policy Studies, 29(3), 168–176. https://doi.org/10.1177/1044207318769384

As digital innovation accelerates and more aspects of life move online—whether for work, education, or social interaction—it raises an essential question: who is being left behind? The world is becoming increasingly digital, but not everyone has equal access to these spaces. While the physical aspects of accessibility—ramps, elevators, wide doorways—are well known, digital barriers often go unnoticed.

Digital accessibility refers to the practice of creating websites, apps, and tools that everyone, regardless of ability, can navigate and use effectively (WebAIM, 2020). Digital accessibility isn’t just a nice-to-have—it is a must. As our lives become more connected through digital platforms, it is crucial that everyone can fully participate online.

This article looks at how accessibility impacts important areas like healthcare, privacy, and everyday online experiences, and why inclusive design should lead the way in digital creation.

The Hidden Barriers of Digital Spaces

Digital spaces are meant to be places of opportunity, but for many, they present invisible barriers. Digital accessibility means removing these barriers to ensure that people with disabilities can access the same information and services as others. Yet, the current reality falls short. According to the WebAIM Million Project, which analyzed one million websites, 98% of them contained significant accessibility issues (WebAIM, 2020). This statistic highlights the scale of the problem.

For example, many websites lack alt text—short for alternative text—a descriptive tag that allows screen readers (software that reads web content aloud for visually impaired users) to interpret images. Without alt text, someone who is blind or visually impaired cannot understand the context of the images on a website.

This is akin to offering a book with blank pages. Other common barriers include poor color contrast, which makes it difficult for users with low vision to distinguish between elements on a screen, and non-responsive design, meaning that a website does not adapt properly to different screen sizes or assistive technologies, making navigation nearly impossible (WebAIM, 2020).

These barriers go far beyond casual web browsing. For people trying to access healthcare, apply for jobs, or attend online classes, these challenges are more than just frustrating.—they are restrictive. During the COVID-19 pandemic, telehealth platforms (online services that allow remote medical consultations) emerged as essential tools for healthcare delivery. Yet, for those using assistive technologies, many of these platforms were inaccessible, turning what should have been a bridge into another barrier (Ellis & Goggin, 2020).

Research from 2023 continues to show the widespread nature of these issues. A study by the Center for Digital Inclusion revealed that despite heightened awareness, 85% of newly launched websites in 2023 still fail to comply with WCAG 2.1 guidelines (Web Content Accessibility Guidelines), a set of international standards designed to ensure web content is accessible to people with disabilities (Center for Digital Inclusion, 2023). This demonstrates that while progress is being made, many industries still lag in prioritizing accessibility.

The Importance of Empathy in Design

Design is not just about functionality; it is about empathy. It involves creating environments where everyone feels included and valued. Companies like Apple have embraced this concept. For example, Apple’s VoiceOver is a built-in screen reader that helps people who are visually impaired navigate their devices, while AssistiveTouch offers alternative ways for users with motor impairments to interact with their screens (HealthIT.gov, 2021). These examples demonstrate how accessibility can be integrated into product design from the beginning, rather than added as an afterthought.

Beyond accessibility-focused design , universal design offers a hidden benefit: it improves the user experience for everyone. Universal design refers to the idea of designing products and environments to be usable by everyone, to the greatest extent possible, without the need for adaptation or specialized design. Designing for accessibility does not exclude anyone; it enhances the experience for all.

A 2024 study by InclusiveTech Solutions found that websites using universal design principles had 25% lower bounce rates (the percentage of visitors who leave after viewing just one page) and a 15% boost in overall customer satisfaction. This shows that accessible and inclusive design benefits everyone, not just people with disabilities.

The Potential of Accessible Healthcare

Healthcare is an area where digital accessibility offers immense potential. Tools like telehealth, electronic health records (EHRs)—digital versions of patients’ medical histories—and patient portals, which allow patients to access medical information and communicate with providers, can transform healthcare by making it more convenient and accessible. However, if these platforms are not designed with accessibility in mind, they fail to fulfill their purpose.

Telehealth platforms, intended to provide remote medical consultations, often fall short for users of assistive technologies. For those with visual or motor impairments, poorly designed interfaces can make navigating the system or scheduling an appointment nearly impossible (Ellis & Goggin, 2020).

Similarly, EHRs and patient portals, which are meant to empower patients, frequently include complex forms and multi-step navigation that overwhelm individuals with dexterity or physical challenges. Rather than fostering independence, these systems can limit it. Although organizations like HealthIT.gov offer guidelines to improve accessibility, guidelines alone are not enough. The healthcare sector must prioritize accessibility from the outset, designing systems that serve everyone (HealthIT.gov, 2021).

The U.S. Department of Health and Human Services (HHS) updated its accessibility standards for telehealth in 2022, mandating that these platforms meet accessibility requirements. However, real progress will depend on consistent enforcement and innovative design practices (U.S. Department of Health and Human Services, 2022).

A 2023 report from the Digital Health Accessibility Coalition showed that hospitals implementing accessible telehealth platforms saw a 30% increase in patient satisfaction, further proving the value of inclusive healthcare technology (Digital Health Accessibility Coalition, 2023).

The Overlooked Issue of Online Privacy

Accessibility goes beyond mere usability; it ensures privacy and dignity for everyone, especially individuals with disabilities. People with disabilities may face additional challenges in protecting their personal information online. These obstacles can arise from websites that are not fully accessible or from digital tools that fail to meet their specific needs. When accessibility is not prioritized from the beginning, it can create vulnerabilities that make maintaining privacy more difficult.

For example, screen readers that read text aloud for visually impaired users can inadvertently expose sensitive information like passwords or financial details in public or shared spaces (Ellis & Goggin, 2020). Additionally, captchas—tests that require identifying distorted text or images to distinguish humans from bots—often exclude individuals with disabilities. Although they are designed to improve security, captchas can create significant obstacles. This may force users to seek assistance, reducing their independence and privacy.

The rise of biometric technologies—such as fingerprint scanning and facial recognition—has brought new challenges. While these tools are designed to enhance security and convenience, they can exclude individuals with physical impairments or other disabilities who may not be able to use them (Ellis & Goggin, 2020). In such cases, what was intended as a secure solution becomes a barrier, preventing access to services.

Although new privacy laws require companies to make their privacy policies accessible to all users, there is still a significant gap between these regulations and their real-world application. To create truly inclusive digital spaces, developers must integrate both accessibility and privacy into the design process, ensuring that no one has to compromise one for the other.

Conclusion: Building Accessible Digital Spaces

As digital platforms become more widely used and integral to various aspects of life, accessible design is increasingly important. Digital spaces can enhance engagement, independence, and participation, but these benefits are not accessible to everyone due to design limitations. Challenges such as inaccessible healthcare systems and online privacy issues illustrate barriers that can be addressed.

The solution involves more than just adding accessibility features after development; it requires rethinking how digital spaces are built. Accessibility should be considered from the initial stages of design. By incorporating universal design principles, developers can create digital environments that accommodate a diverse range of users, including those with disabilities.

As digital tools continue to shape daily life, the question becomes: will the future of digital spaces be one where everyone has access? Developers, organizations, and policymakers must commit to inclusive design—not only because it benefits everyone, but also to ensure equal access. Are we ready to build a digital world where no one is left behind?

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References

• Center for Digital Inclusion. (2023). The state of web accessibility: 2023 industry analysis. Journal of Digital Access, 42(3), 13–27.
• Digital Health Accessibility Coalition. (2023). Accessibility and patient satisfaction in digital healthcare. Healthcare Technology Quarterly, 19(2), 34–46.
• Ellis, K., & Goggin, G. (2020). Disability, media, and representations: Other bodies. Polity Press.
• HealthIT.gov. (2021). Accessibility standards for EHR systems. U.S. Department of Health and Human Services. https://www.healthit.gov
• InclusiveTech Solutions. (2024). The impact of universal design on customer engagement: A 2024 report. Journal of Web Design, 15(1), 11–22.
• Microsoft. (2023). Inclusive design: Building for accessibility. https://www.microsoft.com
• U.S. Department of Health and Human Services. (2022). Telehealth and accessibility: Updated guidance. https://www.hhs.gov
• WebAIM. (2020). The WebAIM Million: An accessibility analysis of the top 1,000,000 home pages. WebAIM. https://webaim.org

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Imagine a city where every public space is accessible—where ramps and wide paths are common, tactile and audible signals guide street crossings, and the idea of “disability” starts to fade away. In environments designed with inclusion in mind, the distinction between ability and disability starts to lose its relevance. These changes are not merely about adjusting physical spaces but reflect a deeper shift in how design, accessibility, and inclusion are understood (Barnes & Mercer, 2018).

For many, navigating public spaces remains a challenge, serving as a consistent reminder that the environment was not constructed with all needs in mind. However, by redesigning accessibility from the ground up, spaces with fewer barriers can be created, allowing for more complete participation. In these places, the term “disabled” focuses less on individual limitations and more on how design can promote inclusion (Goodley, 2017).

Challenging Perceptions: What Is Disability?

Disability is often understood as an individual’s limitation, but this view overlooks how a person’s impairment interacts with an environment that may not accommodate them. Emma’s experience illustrates this well. As a college student with a visual impairment, she uses a screen reader to convert textbooks into audio and depends on visual descriptions to enhance her learning.

Notably, her biggest challenge isn’t her vision. It is the lack of accessible resources in her academic setting that truly limits her participation. In a classroom equipped with the right tools and technology, Emma’s impairment would not shape her learning experience. Instead, the focus would shift to her participation being as smooth as any other student’s (Ellis & Goggin, 2020).

This raises an important question: Is disability truly about individual limitation, or does it stem from environments that fail to accommodate diverse abilities? Michael Oliver’s social model of disability suggests that barriers—whether physical, structural, or attitudinal—often impose greater limitations than disabilities themselves (Barnes & Mercer, 2018).

Re-framing Disability: The Role of Design

Emma’s story highlights the role of design in education, while John’s experience sheds light on its impact in the workplace. John, a software engineer, does not find his disability hinders his ability to work, but the design of his office does. Narrow hallways, inaccessible restrooms, and the absence of ramps create unnecessary obstacles. His productivity is not limited by his paraplegia but by an environment not designed with accessibility in mind (Kuppers, 2019).

In a workspace equipped with ramps, wider hallways, and accessible restrooms, John thrives. The focus shifts from his physical condition to the design of his surroundings. This re-framing demonstrates that the problem lies not with the individual but with spaces that fail to accommodate diverse needs (Goodley, 2017). Rather than focusing on changing the individual, the emphasis could be placed on designing inclusive environments that allow all individuals to participate fully.

Seeing Beyond Sight: The Role of Perception in Disability

Perception influences how barriers are noticed and addressed. For some, sight is just what the eyes see, while for others, it is shaped by different senses. When encountering someone with an impairment, attention often focuses on what appears different. However, a deeper understanding comes when labels are set aside, and focus shifts to how individuals adapt to their surroundings (Brooks, 2021).

For Emma, the turning point came when her professors, unsure how to meet her needs, started asking her directly. This sparked a conversation that led to meaningful accommodations, making the classroom more inclusive. Empathy turned passive concern into practical action, improving not just Emma’s experience but the overall learning environment (Ellis & Goggin, 2020).

Similarly, at John’s workplace, small changes—such as adding an accessible restroom and adjusting the layout—did more than meet compliance standards. These changes fostered an environment where John’s disability no longer shaped his work experience. Empathy, in this case, was not only emotional but actionable, reshaping spaces to ensure everyone’s success (Goodley, 2017).

Empathy in Action: How Perception Shapes Reality

Empathy that leads to action can transform spaces. If a city like Chicago or New York were to automatically include features like ramps connecting sidewalks, wide doorways for all, and auditory signals for safe crossings, the idea of “disability” might start to feel less relevant. By designing environments to meet diverse needs, barriers could be reduced, making accessibility a natural part of the city’s infrastructure (Mace, 1985).

For individuals like John, living in a fully inclusive city would mean encountering fewer obstacles. For Emma, attending an accessible university would allow her to learn alongside her peers without needing extra support. These examples show that inclusive design benefits everyone—whether it’s parents with strollers, delivery workers, or individuals with disabilities. When spaces are designed inclusively from the start, labels like “disabled” begin to feel less relevant (Goodley, 2017).

The Power of Universal Design

Universal design, rooted in the principles of empathy and inclusion, provides a powerful framework for creating environments where everyone can participate. Pioneered by architect Ronald Mace, universal design promotes the creation of spaces that are usable by all people, without the need for specialized adaptations (Mace, 1985).

Consider the curb cut—a small slope where the sidewalk meets the street. Though originally created for wheelchair users, curb cuts now benefit many others, from parents with strollers to delivery workers. In a university built with universal design principles, Emma would not need specific accommodations; features like automatic doors, tactile signage, and auditory signals would be standard, ensuring equal access for everyone (Goggin et al., 2019).

Technology’s Role in Bridging the Gap

Universal design transforms physical spaces, but technology is also crucial in bridging the gap between ability and participation. Voice-activated assistants enable individuals with limited mobility to manage their environment more easily. Similarly, apps offering audio descriptions help those with visual impairments navigate public spaces more independently (Goggin et al., 2019).

However, access to assistive technologies remains uneven. For some, the latest innovations may be financially out of reach, while for others, these tools may not be available in certain regions. John, for example, relies on technology in his workspace to perform at his best, highlighting the need to ensure that assistive devices are affordable and widely accessible (Goggin et al., 2019).

Stories That Shift Perspectives: Personal Narratives of Disability

Technology and design undoubtedly play a crucial role in fostering inclusion, but personal stories offer another powerful way to shift perceptions. Emma’s experience in higher education, using technology to navigate systems that aren’t fully accessible, highlights the everyday struggles many people face in environments that don’t accommodate their needs. Similarly, John’s story shows how small changes—like adding a ramp or an accessible restroom—can significantly improve participation in the workplace (Ellis & Goggin, 2020).

These narratives challenge the tendency to frame disability as either a story of triumph or tragedy. Instead, Emma’s and John’s experiences reveal the nuanced reality of living in environments that either empower or hinder their participation. Their stories demonstrate that inclusive design is not merely an ideal but a practical necessity (Barnes & Mercer, 2018).

The Language of Disability: How Words Shape Attitudes

Just as design shapes access, language shapes perceptions. The words used to discuss disability can either reinforce outdated concepts and ideas or promote inclusion. While terms like “crippled” or “handicapped” have largely disappeared, even well-meaning phrases like “special needs” can feel limiting or reductive. As attitudes toward inclusion evolve, so does the language used to describe disability (Goodley, 2017).

Person-first language, like “a person with a disability,” emphasizes the individual rather than their impairment. This approach ensures that identity is not solely defined by a disability. Such a shift in language reflects a broader cultural movement toward respect and inclusion (Brooks, 2021).

The Importance of Representation

Language shapes perceptions, and representation ensures that individuals with disabilities have a voice in decisions that affect their environments. Unfortunately, their perspectives are often overlooked, creating significant gaps in accessibility. When people like John are included in discussions about workplace design, their needs are more likely to be addressed, leading to more thoughtful and inclusive spaces (Kuppers, 2019).

Having individuals with disabilities in decision-making roles helps ensure spaces are designed for everyone. John’s involvement, for example, shifts the focus from accommodation to true inclusion, demonstrating that an accessible environment benefits all (Ellis & Goggin, 2020).

Empathy as a Catalyst for Change

When individuals with disabilities are part of the conversation, empathy goes from being passive to driving real change. Simple gestures—like holding a door, asking how to help, or making a space more accessible—can make a big difference. They shift the focus from what people can’t do to what’s possible (Brooks, 2021).

For example, John’s colleagues noticed this shift as they made small changes that enhanced his workday. Similarly, once effective accommodations were in place, Emma’s classmates stopped seeing her as just the “student with a disability.” Instead, she became another student, succeeding in a supportive environment (Ellis & Goggin, 2020).

Toward a More Inclusive Future

Perceptions shape the world that gets created. When disability is understood in broader terms—beyond just physical impairments—environments start to reflect a true commitment to inclusion. The aim isn’t just to make spaces accessible; it is to build places where everyone is seen and valued (Goodley, 2017).

Empathetic design opens the door to spaces where everyone can participate fully. By re-imagining what’s possible, compassionate and inclusive communities emerge. In these spaces, disability isn’t solely about individual limitations; it’s about the opportunities that the environment provides (Brooks, 2021).

References

• Barnes, C., & Mercer, G. (2018). Exploring disability: A sociological introduction (2nd ed.). Polity Press.
• Brooks, D. (2021). The power of empathy: A practical guide to understanding and connecting with others. Random House.
• Ellis, K., & Goggin, G. (2020). Disability, communication, and life itself in the COVID-19 pandemic. Health Sociology Review, 29(2), 168–176. https://doi.org/10.1080/14461242.2020.1784020
• Goggin, G., Ellis, K., & Hawkins, W. (2019). Disability at the centre of digital inclusion: Assessing a new moment in technology and rights. Communication Research and Practice, 5(3), 290–303. https://doi.org/10.1080/22041451.2019.1650240
• Goodley, D. (2017). Disability studies: An interdisciplinary introduction (2nd ed.). SAGE Publications.
• Kuppers, P. (2019). Disability culture and community performance: Find a strange and twisted shape (2nd ed.). Palgrave Macmillan.
• Mace, R. (1985). Universal design: Housing for the lifespan of all people. Center for Universal Design.

Quinn had long since given up trying to blend in. The walking poles she relied on were as familiar to her as her morning coffee, yet every step seemed to pull the room’s attention her way.

She could feel their stares—eyes tugged toward her like magnets—drawn not to her face but to the walking poles that steadied her. At 23, those glances weighed heavier than her unsteady legs. Living with cerebral palsy had shaped more than just the way she moved; it had sculpted her interactions with the world, for better or worse.

It was a brisk autumn morning when she felt it again—the subtle shift of attention. Stepping into her favorite coffee shop, she spotted a man sitting a few tables away. His eyes flickered toward her and lingered a beat too long. Quinn could sense the discomfort in his gaze, even before she saw it.

He wasn’t staring outright, but the confusion—or was it pity?—was unmistakable. She had grown adept at decoding these looks, though their exact intentions remained a mystery. With a sigh, she shook off the unease and leaned her walking poles against the counter before stepping into line.

The barista caught her eye, smiling warmly.

“Hey, Quinn! The usual?”

“Yes, a vanilla latte, please.” she replied, forcing a small smile. The routine was comforting, a slice of normalcy where she could briefly forget the stares.

However, even here, she wasn’t truly invisible. The man’s gaze still hovered, like a fly refusing to leave. Quinn’s shoulders tensed, a familiar frustration bubbling up inside her. She didn’t have the energy today. She lacked patience for the awkward questions, the unsolicited advice, or worse, the syrupy praise about how “inspiring” she was for simply existing. It always felt the same. People didn’t seem to fully understand her, and they struggled to ask about her disability without making the interaction uncomfortable.

This moment reflected something Quinn had known for a long time: exposure matters. How many people, like that man, had ever interacted with someone like her? Someone with walking poles, someone with cerebral palsy? Probably not many, or at least not in a meaningful way. Without real exposure, people tend to fall back on stereotypes—seeing disability either as something to overcome heroically or something to pity.

As she took her latte and turned to find a seat, Quinn thought back to a conversation she’d had at work the week before.

“Why do you use those poles, anyway?” her colleague had asked. It hadn’t been meant cruelly, more out of curiosity, but the question still stung.

“They help me walk,” Quinn had answered, the sharpness in her tone more than she intended. She waited, knowing what was coming next.

“You don’t need them all the time, right?”

That’s where sensitivity comes in, Quinn thought. Understanding her condition required more than just observing; it required an emotional awareness that most people didn’t have. Just because she didn’t need the poles every moment did not mean she didn’t rely on them. Sometimes her fatigue was invisible, forcing her to explain herself again and again.

Quinn slid into a seat by the window, letting the warmth of her latte ease the tension in her shoulders. Her mind wandered back to college—back when she hadn’t used walking poles. Her disability less visible then, but that invisibility came with its own set of challenges.

People assumed she was lazy when she requested accommodations. Sensitivity, she realized, wasn’t just about what people saw. It was about understanding that invisible conditions could be just as real as the visible ones.

When the barista smiled earlier, it wasn’t just a routine gesture—it felt like a simple acknowledgment of her as a person. Quinn appreciated these moments, when her disability wasn’t the center of attention. However, there were still times when well-meaning but misguided questions made her feel vulnerable, as if she constantly had to explain and educate others.

The door jingled behind her, and Quinn looked up. A woman struggled to maneuver a baby stroller through the narrow aisle between tables. For a moment, Quinn considered offering help, but she hesitated. Too many times people had “helped” her without asking, eager to show their awareness but missing the mark entirely. She thought back to the man who had grabbed her arm as she climbed stairs, assuming she needed assistance.

“I’ve got it,” she’d snapped, her voice harsher than intended.

The man had quickly apologized, but his reaction had felt like a reflex more than genuine understanding. He had noticed her disability, yes, but he hadn’t known how to respond—hadn’t even asked if she needed help.

This is where awareness becomes important. It’s not just about recognizing that someone has a disability, but understanding how to engage respectfully—allowing the person to set their own boundaries. Often, the desire to help can be more about the helper’s intentions than offering truly useful support. For Quinn, meaningful awareness meant giving her the space to choose when and how she wanted assistance.

Sipping her latte, Quinn glanced out the window, watching people rushing by. The streets were a constant reminder of how much work remained when it came to accessibility—narrow sidewalks, steep ramps, buses that barely accommodated those with mobility challenges. But the barriers weren’t only physical; they were social. The stares, the whispers, and the assumptions that she needed to be “fixed” were just as limiting.

If people could understand that she wasn’t broken simply because she didn’t fit society’s idea of the norm, things might be different. What she and others like her needed was for others to meet them where they were—with more understanding of their realities, greater sensitivity to their experiences, and a thoughtful way of engaging.

As Quinn gathered her walking poles and stood, a quiet determination settled within her. Each glance and awkward interaction reminded her how much awareness still needed to grow. It wasn’t about blending in or being “fixed”—it was about creating environments where people of all abilities could move through life without unnecessary obstacles, whether physical or social.

Quinn knew and understood there would always be challenges—narrow sidewalks, well-meaning but misplaced offers of help, and lingering stares. Yet, small moments of exposure and genuine sensitivity could make a difference. For Quinn, it wasn’t about changing herself to fit into society’s expectations, but about fostering a deeper, more thoughtful awareness.

What she hoped for was not to be seen as an inspiration or someone to pity, but simply as another person with her own way of moving through life. With that, perhaps others might pause, reflect, and consider how to create more understanding and kindness in their everyday interactions.

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Resources For Further Exploration and References

• Darling, R. B., & Heckert, D. A. (2010). Orientations toward disability: Differences over the lifecourse. International Journal of Disability, Development and Education, 57(2), 131–143. https://doi.org/10.1080/10349121003750874
• Imrie, R., & Hall, P. (2001). Inclusive design: Designing and developing accessible environments. Spon Press.
• Shakespeare, T. (2013). Disability rights and wrongs revisited. Routledge.
• Oliver, M. (1990). The politics of disablement. Macmillan.
• Siebers, T. (2008). Disability theory. University of Michigan Press.